Saelynn's Blog

Passions of a library nerd

Posts Tagged ‘rambling

On Customer Service

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I applied for my first front-line customer service job in order to improve my social skills.  Seriously.  I knew that for my chosen profession I needed people skills and I didn’t have them.  So I worked a month at a terrible coffee shop, a year at a bottle return-it and then a year as the admin assistant at a dance studio before I applied for my first position in my chosen field.

Did it help? Yes.  Was it enough?  Not really.  The level of public service that is required at my current position is high.  I’m not perfect at it, might never be, but I do my best.

I put up with people screaming at me, people willfully destroying public property, people unable/unwilling to learn new tasks, people upset with change…. and generally people who don’t know how to function politely.

But I also get to deal with wonderful people who want to learn new skills, share their stories and who are grateful for the service we provide.

Most days I know that the latter outweigh the former, but on days like today, it is hard to remember.  And not only are some people tough to deal with, it really bothers me when I know I’m not dealing with a situation the best way possible.

Sometimes I know the only way to deal with certain situations well is to gain experience, and the only way to gain experience is time.  And gaining years of experience is going to take years.

Written by saelynn

June 11, 2010 at 9:50 pm

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On people knowing me

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At 24 years of age, I’m starting to deal with something resembling popularity.  It is weird and makes me uncomfortable.

I’m co-convener of an interest group in a local association, and that has led to opportunities with speaking at the association’s conference, publishing an article in their newsletter and running our interest group’s blog.  With the new-ish full-time job it means that people know who I am, and want to talk to me.  It is weird.

Part of me is thrilled, the lonely, socially inept teenager I was really likes the idea.  But most of me is worried.  Worried about letting people down, worried about missteps, and social faux pas.  I know that they are inevitable and a part of life, but I’m a fretter and I fret.

Every time I see my name mentioned in a report (at the job or the interest group) I worry about how it will look in 5 years, I worry about future employers searching my name, and mostly I worry about my personal life and my work life meeting.

These worries intersect with popularity (or notoriety) in that as an anonymous high school student, college student and on-call worker my online life was completely unlikely ever to come out.  As a professional who is doing well in my field anonymity is a bit harder to hold on to.

I don’t want to feel like I’m compromising any of my passions; work, friends, hobbies, or anything else, in order to hold onto one of them.

For example, my other non-professional blog contains my current creative writing endeavors, most of which is both questionable in quality as well as being explicit in content.  Do I want to be judged for my hobbies?  Not really, but I have heard enough tales of people being fired/not hired, etc. for their online activities that I am a bit paranoid.

Overall, I think that I’ll go on as I have, and enjoy blogging as I go.  But I’ll worry.

Written by saelynn

February 20, 2010 at 5:06 am

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